Refund policy

Returns & Exchanges

Due to the handmade nature of our products, all sales are final. We do not accept returns or exchanges, including on sale items and gift cards.

Damages & Issues

We take great care in packaging every order, but if your item arrives defective, damaged, or incorrect, please contact us within 7 days of delivery at gabrielle@dearlydesigned.com with a photo of the issue and your order number. We'll make it right! 🐾

Cancellations

As all orders enter our processing system immediately upon purchase, we are unable to accept cancellations for one-time orders. For subscription cancellations, please see our Subscription Cancellation Policy.